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If you entered an email address at checkout, you should have received a tracking link with your order confirmation. However, if you can't find it, you can use our Order Tracker.

Once your order is packed and a label is printed, your tracking link will update to "Pre-Shipment." This means it’s waiting to be scanned by the carrier — typically USPS.

While most orders are scanned within 24–48 hours, it can occasionally take longer depending on the volume of packages and local carrier delays. Rest assured, your order is either already in transit or queued for pickup, and tracking will update as soon as it’s scanned into the system.

If your order has been in Pre-Shipment for more than 5 business days, feel free to reach out to us at customerservice@capeclasp.com, and we’ll be happy to look into it.

Our bracelets are designed to be one size fits all. The looped end is an adjustable slipknot that slides along the cord. Make the loop larger to shorten the bracelet and vice versa. There is a sweet spot where it is not too loose and not too tight, similar to how it arrives on the card. 

If you think you may need a smaller or larger version, you can request one by adding a note at checkout.

See the “how to wear” section below for more details.

For most international orders, duties and taxes are calculated and collected at checkout. This means your package is usually delivered without any additional customs fees when it arrives.

In some cases, depending on your country’s import regulations, local carriers may still charge a small handling or processing fee. If that happens, they’ll contact you directly before delivery.

We aim to make international shipping as smooth and transparent as possible — if you have any questions about your order or charges, feel free to reach out to us at customerservice@capeclasp.com.

If you entered an email address at checkout, you should have received a tracking link with your order confirmation. However, if you can't find it, you can use our Order Tracker.

Once your order is packed and a shipping label is created, you’ll receive a tracking link — but it might not update right away.

Most carriers (especially USPS) don’t scan packages at pickup, so the tracking status may show as “Label Created” or “Pre-Shipment” for a day or two. This is totally normal and usually means your order is en route but hasn’t been scanned into the carrier’s system yet.

If your tracking hasn’t updated in more than 5 business days, please reach out to us at customerservice@capeclasp.com, and we’ll be happy to take a look.

We ship domestically within the United States, as well as internationally. Our products are hand assembled in the US, and we ship them worldwide! 

International orders typically take 10-15 business days for delivery from the shipment date.

Yes- you can fill out your shipping address on the first page of the checkout page where it asks for your shipping information. When you proceed to the billing information page, select “Use a different billing address."

Once your order is packed and a label is printed, your tracking link will update to "Pre-Shipment." This means it’s waiting to be scanned by the carrier — typically USPS.

While most orders are scanned within 24–48 hours, it can occasionally take longer depending on the volume of packages and local carrier delays. Rest assured, your order is either already in transit or queued for pickup, and tracking will update as soon as it’s scanned into the system.

If your order has been in Pre-Shipment for more than 5 business days, feel free to reach out to us at customerservice@capeclasp.com, and we’ll be happy to look into it.

We aim to ship most orders within 3–5 business days, but please note that some items — especially made-to-order products or new releases — may take up to 7–10 business days to process before shipping.

Once your order ships, you’ll receive a tracking email so you can follow its journey.

If your order hasn’t shipped after 10 business days, feel free to reach out to us at customerservice@capeclasp.com — we’ll be happy to check in and provide an update.

Send an email to customerservice@capeclasp.com that includes your name, order number, and corrected details, and we will do our best to accommodate you!

We will make it right! If your order does not arrive (within 45-60 days of the shipment date for international orders), we can resend or refund it, whichever you prefer.

For most international orders, duties and taxes are calculated and collected at checkout. This means your package is usually delivered without any additional customs fees when it arrives.

In some cases, depending on your country’s import regulations, local carriers may still charge a small handling or processing fee. If that happens, they’ll contact you directly before delivery.

We aim to make international shipping as smooth and transparent as possible — if you have any questions about your order or charges, feel free to reach out to us at customerservice@capeclasp.com.

We want you to love your Cape Clasp gear! Most items can be returned or exchanged within 30 days of delivery, as long as they’re unworn, unwashed, and in original condition.

Please note that some items — like made-to-order apparel and limited drops — may be marked final sale on the product page and during checkout. These items are not eligible for return or exchange unless they arrive damaged or incorrect.

To start a return or exchange, just email us at customerservice@capeclasp.com with your order number and reason for the return. We’re happy to help!

Let me know if you’d like to include details about who pays for return shipping, or if you want to link to a dedicated returns portal.

If you are unsatisfied with your purchase, return your item for a refund, and we will still donate 15% of the cost to our non-profit partners!

It shouldn’t take too long, but please allow up to two weeks from the day we receive your package for us to process your return/exchange. 

If you do not hear from us within that timeframe, feel free to contact us at customerservice@capeclasp.com. 

Please note that depending on where you live, the time it may take for your exchanged product to reach you may vary.

Yes! The bracelets are rust/waterproof and can get wet. Saltwater may alter the finish of the bronze pieces a little bit. We think the patina looks cool, but you can always polish it back either way!

Our bracelets are designed to be one size fits all. The looped end is an adjustable slipknot that slides along the cord. Make the loop larger to shorten the bracelet and vice versa. There is a sweet spot where it is not too loose and not too tight, similar to how it arrives on the card. 

If you think you may need a smaller or larger version, you can request one by adding a note at checkout.

See the “how to wear” section below for more details.

All of our Cape Clasp bracelets are placed around one of our signature cards and are carefully packaged in a nylon bag. Each bag is tied off with our signature knot. Perfectly wrapped to be gifted to someone special or yourself!

Yes! If you would like your order to be sent in a discrete mailer, add a note at checkout that says "contains a gift/use discrete mailer." If you would like the packing slip to be excluded from the package, please note that as well!

If you have a question about a specific product, send us an email at customerservice@capeclasp.com.

To keep your rope clean, hand-wash it with a mild detergent and warm water.

If your bronze or silver piece is looking a little dull, bring back its original shine by gently polishing it with a soft cloth.

Yes! If you send a self-addressed/stamped envelope to the address below, we will send you a free sticker pack.

Cape Clasp

709 Country Club Drive

Oak Island, NC 28465

We want you to enjoy our jewelry for a long time, so we’ve pulled together our top tips for taking care of your new piece.

Bronze is more sensitive to the elements than silver, so if you are looking for a more low-maintenance option, we recommend upgrading to a silver finish. For our bronze ring, we suggest that you:

Skip swimming

If you’re a Cape Clasp lover, there’s a good chance you spend a lot of time at the beach. But, it’s best to leave your ring on land while you go out on the water. It’s easy to lose a ring while swimming and the water can tarnish it.

Steer clear of products

Avoid wearing your ring when washing your hands and avoid getting lotion and perfume on the ring as beauty products may lead to tarnishing. It’s important to also wash your hands before putting on your ring so the oils on your hand won’t damage the metal.

Keep it clean

Clean your ring regularly with a soft-bristled toothbrush, warm water, and gentle dish soap. Just take care, so it doesn’t end up falling down the drain! If your ring is looking a little dull, bring back its original shine by gently polishing it with a soft cloth.

All of our rings are made to be adjustable. The rings have a small gap that allows you to expand them to be slightly larger or smaller. Generally, they can be adjusted a size up or down!

You can review our ring size guide for more information on how to choose the best size for you.

We also offer returns and exchanges if you have any issues!

1. Adjust Knot

2. Tighten

1. Adjust knot

2. Pull tight

3. Tuck

1. Adjust knot

2. Wrap (2x)

3. Hook

1. Adjust knot

2. Wrap (2x)

3. Hook

We accept Apple Pay, Google Pay, and PayPal, as well as all major credit cards!

In Massachusetts, yes.

Email customerservice@capeclasp.com, and we will make it right! 

Please note: multiple discount codes cannot be applied to individual orders.

Hit this link and scroll to the bottom of the page where it says "Sign Up & Save." Enter your email in the box and submit.

Now you will have access to exclusive coupons, special offers, and news!

Yes! Follow us:

Instagram @capeclasp

Twitter @capeclasp

Snapchat @capeclasp

Facebook www.facebook.com/capeclasp

Follow this link to complete our wholesale application. Once we receive your application, we will review it and get back to you as soon as possible with more details!

Unfortunately, we do not have a company store, but we work with retailers that carry our products! 

You can check out our store locator to see the full list of retailers.

Our partnership model began with the Cape Cod National Seashore and has expanded significantly since our founding. Each of our Cape Clasp products is associated with a non-profit partner/cause, and we donate 15% of profits to them! 

Check out our current list of non-profit partners by clicking this link.

If you are a non-profit and would like to receive an in-kind donation, please send an email to customerservice@capeclasp.com, and we will review your donation request!