Return Policy
Returns
Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. It must also be returned in its original packaging.
Please include your order number and a brief note explaining the return inside your package.
Mail returns to:
Cape Clasp
709 Country Club Dr.
Oak Island, NC 28465
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we will issue any approved refund to your original method of payment. Please allow up to two weeks for our team to process your return.
After a refund is issued, it may take an additional 5–7 business days to appear in your account, depending on your bank or credit card company.
If you have not received an expected refund, first check with your bank or credit card company. If you still need assistance, contact us at customerservice@capeclasp.com.
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
To request an exchange, mail the item to the Cape Clasp address above. Please include your full name, shipping address, order number, and a note explaining which replacement item you would like to receive.
Customers are responsible for the cost of shipping an item back to Cape Clasp for an exchange.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect item, please email customerservice@capeclasp.com before mailing anything back.
Include your order number and, when helpful, photographs showing the issue. We will review the situation and determine the appropriate solution. Depending on the circumstances, you may not need to return the original item.
Etsy and Faire Orders
If your order was placed through Etsy or Faire, please initiate your request through the marketplace where the order was placed.
