Help Center

FAQ

Shipping

What if I want to track my order?

Where does Cape Clasp ship?

Can I ship to an address that is different from my billing address?

My article has been in “Pre-Shipment” for a while… what does this mean?

When will my order be shipped?

What if I'd like to change my order after it's placed?

What do I do if my package is lost or stolen?

Can I return or exchange my order?

Are there International Customs Fees?

Returns and Exchange

What if I am unhappy with my order?

Why isn't my tracking number working?

How long will it take to process my exchange?

Products

Are Cape Clasps Waterproof?

How do I determine which size will fit best?

Can my order be gift wrapped?

If an item I would like to order is out of stock, when will it come back in stock?

How do I care for my Cape Clasp bracelets?

Does Cape Clasp give away free stickers?

What’s the different between the Great White and the Half Great White?

Payment, Gift Cards, & Discounts

Connect With Us

How can I subscribe to the Cape Clasp Newsletter?

Does Cape Clasp have social media pages?

How can I collaborate with Cape Clasp?

How can I apply to carry Cape Clasp in my store?

Charitable Donations

Cape Clasp Partnerships

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