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FAQ

Shipping

What if I want to track my order?

Where does Cape Clasp ship?

Can I ship to an address that is different from my billing address?

My article has been in “Pre-Shipment” for a while… what does this mean?

When will my order be shipped?

What if I'd like to change my order after it's placed?

What do I do if my package is lost or stolen?

Can I return or exchange my order?

Are there International Customs Fees?

Returns and Exchange

What if I am unhappy with my order?

Why isn't my tracking number working?

How long will it take to process my exchange?

Products

Are Cape Clasps Waterproof?

How do I determine which size will fit best?

Can my order be gift wrapped?

If an item I would like to order is out of stock, when will it come back in stock?

How do I care for my Cape Clasp bracelets?

Does Cape Clasp give away free stickers?

What’s the different between the Great White and the Half Great White?

How To Wear

Payment, Gift Cards, & Discounts

Connect With Us

How can I subscribe to the Cape Clasp Newsletter?

Does Cape Clasp have social media pages?

How can I collaborate with Cape Clasp?

How can I apply to carry Cape Clasp in my store?

Charitable Donations

Cape Clasp Partnerships

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