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FAQ

Top Questions

What if I want to track my order?

My article has been in “Pre-Shipment” for a while… what does this mean?

How do I know if my bracelet will fit?

Are there International Customs Fees?

Shipping

What if I want to track my order?

Why isn't my tracking number working?

Where does Cape Clasp ship?

Can I ship to an address that is different from my billing address?

My article has been in “Pre-Shipment” for a while… what does this mean?

When will my order be shipped?

What if I'd like to change my order after it's placed?

What do I do if my package is lost or stolen?

Are there International Customs Fees?

Returns and Exchange

Can I return or exchange my order?

What if I am unhappy with my order?

How long will it take to process my return/exchange?

Products

Are Cape Clasps Waterproof?

How do I know if my bracelet will fit?

Can my order be gift wrapped?

My order contains a gift. Can it be sent in a discrete mailer?

How do I care for my Cape Clasp bracelets?

Does Cape Clasp give away free stickers?

How do I care for my Cape Clasp ring?

How do I determine my ring size?

How To Wear

Necklaces

Turtle Clasp

Great White Clasp

Triple Wrap Clasps

Payment, Gift Cards & Discounts

What forms of payment does Cape Clasp accept?

What do I do if I forgot to apply a discount at checkout?

Brand Ambassador Program

Does Cape Clasp have a brand ambassador program?

How do I redeem my points and rewards?

Connect With Us

How can I subscribe to the Cape Clasp Newsletter?

How can I apply to carry Cape Clasp in my store?

Does Cape Clasp have a store that I can visit?

Charitable Donations

Cape Clasp Partnerships

Does Cape Clasp make in-kind donations?